Warranty

Our frames are produced by one of the world’s best companies, Genio Bikes, who are based in Taiwan. The frames are tested to ISO standards and additional in-house standards. We guarantee the highest quality and provide a warranty service for two years. The warranty covers manufacturing and material failure. Damage caused by a crash or wear is not covered by the warranty.

If you have any questions or issues, please contact us: ruben@raawmtb.com

 
crash replacement

Bad things can happen and crashes are a part of our sport. If you happen to damage your Madonna frame, we offer a crash replacement program over a period of five years. Our crash replacement program is an additional program we offer to support you when things don’t go your way. The crash replacement is valid on frames that are damaged up to the point where it becomes a threat to your safety. It is upon us to judge if this is the case or not. Intentionally caused damage is excluded from our policy.

 

If you have a damaged frame and would like to use our crash replacement program, please send us good quality photos and a description of the incident causing the damage. We also need the original invoice, but you don’t need to be the first owner.

 

If your case is within our policy we will send you an offer that roughly translates in a -35% discount on the part of the frame that is damaged. This way you will only have to replace the damaged parts. The damaged frame has to be send back to us.

 

We have stock of frames and hardware for warranty and crash replacement, but we keep the right to offer the best alternative if a certain model, color or size is not available.

If you have any questions or issues, please contact us: ruben@raawmtb.com